HOW CAN WE HELP?
You scanned the QR code on a Loop machine. Whether your purchase did not come out, your card has a pending charge, or the machine needs attention, we will sort it out fast.
EMAIL SUPPORT
Email us with the details of your purchase, including the venue, date, time, and what went wrong. Our support team will review your request and get back to you as soon as possible.
Email SupportCOMMON QUESTIONS.
I was charged but did not receive my product.+
Tap Contact Us and send us the venue name, the date and approximate time of your purchase, and the product you selected. We will refund you or get the product to you right away.
Why is there a pending charge on my card?+
When you tap your card, your bank places a temporary authorization hold. It is not an extra charge. It disappears automatically within a few business days, or sooner once the final amount is confirmed.
The machine is out of stock or something is stuck.+
Let us know the venue name, where the machine is inside the venue, and what happened. We schedule a restock or repair visit right away.
How do I get a refund?+
Email us with the details of your purchase: venue, date, time, and what went wrong. Refunds are issued to the same card you paid with, usually within a few business days.
Something else. How do I reach a real person?+
Tap Contact Us at the top of this page or email support@loopvending.com. Tell us what happened and we will sort it out fast. We respond within one business day.